One team inbox
Review supported conversations together, see who owns the next reply and keep the customer from having to repeat the story.
Hayyakom · our product, owned and operated by Abdella Tech
Hayyakom brings customer conversations, teams and follow-up into one workspace.
Hayyakom helps teams manage supported WhatsApp, Instagram and eligible email conversations in one shared workspace—so every message has context, a clear owner and a next step.
Available channels, features and usage limits depend on plan and connected accounts. Meta message charges are separate from the Hayyakom subscription.
WhatsApp + InstagramEligible channels depend on your plan and connected accounts.
AI assistanceUse approved business information, with a path to your team.
Human handoffKeep a teammate close when a request needs personal attention.
Multi-branch optionsBranch roles, routing and reporting are plan-dependent.
The workspace
Hayyakom makes the next step clear for every conversation.
Bring the message, available customer context and responsible teammate into one daily workflow.
AI assistance with a human path
Use approved website, FAQ or document sources available to your plan. Your team can review replies and take over when judgement or personal attention is needed.
WhatsApp campaigns, handled responsibly
Plan messages for opted-in contacts using the approved templates available to your account. Keep replies connected to the team and honour opt-outs.
A clearer view across branches
Organize supported accounts, team roles and routing across locations. Reporting and controls vary by plan and setup.
Automation and routing
Use available visual flows and triggers to route enquiries and coordinate follow-up. Exact controls depend on your plan and setup.
Campaign and conversation insights
Review delivery, engagement and conversation activity available to your connected accounts. Reporting details vary by plan.
Available channels, features and usage limits depend on plan and connected accounts. Meta message charges are separate from the Hayyakom subscription.
AI assistance
Give your team a useful first draft—not a black box.
Hayyakom can use approved business information available in your plan—such as your website, FAQs or documents—to help with routine questions. Review the assistant’s role, sources and response boundaries, and keep a clear path to a person.
- Use the approved knowledge sources included in your plan.
- Test real customer questions before you launch.
- Let a teammate review replies or take over when needed.
Hayyakom · an Abdella Tech product
Owned, operated and supported from Doha.
Hayyakom is our customer-messaging product. Our team helps you discuss onboarding and confirm which channels, tools, plan scope and fees fit your business.
A product we own and operateA direct product relationship with Abdella Tech.
Local onboardingDiscuss setup and team workflows with our Doha-based team.
English and ArabicPlan a customer experience around the languages your team serves.
Ways teams use Hayyakom
Built around the conversations your customers already start.
Explore workflows for service teams, online stores, restaurants, salons and clinics, real estate and showrooms.
Car care & showroomsOnline stores & retailRestaurants & cafésSalons, clinics & servicesReal estateEducation & training
Ways teams use Hayyakom
For service teams, keep each enquiry moving.
Capture the customer’s request, route it to the right advisor and keep the next action visible—from the first message through follow-up.
Explore the car-care workflowCustomer recommendation
Visit Hayyakom
Eid Al Yafie, a manager at Al Jaber Motors, says he is happy with Hayyakom and would recommend it.
Eid Al Yafie · Manager, Al Jaber MotorsRecommendation currently shown on Hayyakom’s website.Hayyakom · our product, owned and operated by Abdella Tech
See how Hayyakom could fit your workflow.
Book a walkthrough or review the current plans and setup details on Hayyakom’s website.
Confirm current plan inclusions, third-party charges and written billing terms before purchase.